A call center is a workroom that helps you to acquire a number of enquiries via telephone. A call center is run so that the customers can reach the company and clear his/her any doubt or solve any problem related to the product or service that the company provides. Call centers are halved into the inbound and outbound call center. The inbound call center is managed by a company to operate the incoming product, service support or information enquiry from consumers. Whereas, the outbound call center is set to manage telemarketing, solicitation of charitable or political donations, debt collection, market research and emergency notifications.